Shipments and returns
Shipping within mainland India is Free!
We generally ship within 1 or 2 days after the payment has been received
Premiering takes 2 days and Orders will be dispatched within 3 - 4 days after the Order has been placed.
For Painted products kindly budget at least 5 - 6 days extra, and Orders will be dispatched 7 - 8 days after the Order has been placed
For Customized Craft-IT products kindly budget 7 days extra, and Orders will be dispatched 7 - 8 days after the Order has been placed
Dispatches for the day are boxed by 4.00 p.m. and are picked up at 5.00 p.m.
There are no dispatches on the weekends or public holidays
Orders once placed cannot be cancelled under any circumstance
There is a small Handling Charge of Rs.100 on Orders less than Rs.1500
Delivery generally takes 5 – 6 working days, once we ship, based on the delivery locations
There is an extra charge for Expedited Delivery which can only be assessed once the goods are ready for dispatch
In the event that Expedited Delivery is required, the extra amount payable will be communicated and goods dispatched once the extra amount has been credited
Our logistics partners are FedEx and Speed Post
You may track your shipments on www.fedex.com/in
For International Shipping, the Prices will be as displayed on the Website
The Prices will be visible in USD, Pound Sterling and Euro based on your IP address
There are no GST (Local Sales Taxes) applicable on International Orders
The Currency is dynamically computed on a daily basis
The minimum Order Value is INR 1,500 or approximately USD 23
The Freight has been calculated as a multiplier of the Order Value
On Orders with a value over INR 1,00,000, we would request you to please email us at email@example.com
There could be certain circumstances beyond our control where you could receive a damaged/defective product or a product that is not the same as your original order. Or in a rare circumstance, the product that you ordered may not be shipped. We will replace the product to your satisfaction at no extra cost.
In such circumstances, we would request you to send us an email at firstname.lastname@example.org with a detail of the product that is short, or an image of a product that is defective/damaged.
The condition for replacement is that we are notified within a maximum of 48 hours of delivery. And, in some instances we may request for the damaged/defective products to be returned to us before replacement.
We endeavour to ship out the products as soon as the Orders are placed. As such, it will not be possible to Cancel an Order under any circumstance, once the Order is Confirmed and the payment is "Complete" or the transaction is "Successful".